OPERATOR OS · Legal

Refund Policy

SW Digital Consulting DBA The Operator OS · Last updated: April 1, 2026

 

THE 30-DAY GUARANTEE

WHAT WE COLLECT

If the system doesn't change how you think about running your practice, you shouldn't pay for it.

If you purchase Operator OS and it hasn't changed how you think about running your practice, you can request a full refund within 30 days of purchase.

The condition: complete the Readiness Scorecard and install at least one artifact from the curriculum within the 30-day window. The guarantee is designed for operators who engage with the system and find it isn't working for them, not for passive downloads.

If you have done the work and the curriculum isn't delivering value, contact us with a brief description of what you tried and what didn't land. We will process your refund within 5 business days. No argument.

 

WHAT "NO ARGUMENT" MEANS

NO FRICTION. NO NEGOTIATION.

  • We will not ask you to prove effort beyond the basic condition above
  • We will not try to talk you out of the refund with upsells or alternative offers
  • We will not make the process difficult

If the work didn't land, the refund works.

 

PAYMENT PLANS

REFUNDS ON INSTALLMENT PURCHASES

IIf you purchased on a payment plan and request a refund within 30 days, we will refund any payments made to date and cancel the remaining payment schedule.

 

WHAT "NO ARGUMENT" MEANS

NO FRICTION. NO NEGOTIATION.

  • We will not ask you to prove effort beyond the basic condition above
  • We will not try to talk you out of the refund with upsells or alternative offers
  • We will not make the process difficult

If the work didn't land, the refund works.

 

OUTSIDE THE 30-DAY WINDOW

AFTER 30 DAYS, ALL PURCHASES ARE FINAL

We do not offer refunds for change of mind, partial use, or failure to engage with the curriculum after the window closes.

If you experience a technical issue that prevents you from accessing the curriculum, contact us and we will resolve it. Technical access issues are not subject to the 30-day window. We will make the content accessible regardless of when the issue occurs.

 

CHARGEBACKS

CONTACT US FIRST.

 If you initiate a chargeback instead of contacting us for a refund, we reserve the right to contest the chargeback with documentation of your access and use. We prefer to resolve disputes directly. If you have a problem, contact us: we will respond within 2 business days.

To request a refund: Contact us through the form on operatoros.co. Include a brief description of what you worked through and what didn't land. We respond to all refund requests within 2 business days.